Shipping policy

Where we ship. Kits ship to addresses in the continental United States. We are not yet shipping kits to Alaska, Hawaii, Puerto Rico, or Canada, because every kit contains a lithium battery that must travel by ground carrier. Join the list and we will tell you when that changes.

How kits ship. Ground carrier only, for the same reason. Kits do not fly. Expect three to seven business days in transit once your kit leaves us, depending on distance from Portland, Oregon.

Presale orders. Presale orders are fulfilled in the order received. The ship window shown on the product page when you order is our commitment, and it is printed on your order confirmation. The current presale ship window is shown on the product page and on the Presale terms page. If that window moves, we email you before it ends with the new date and the option to cancel for a full refund.

Shipping cost. Ground shipping on kits is included in the price.

Tracking. You receive a tracking number by email the day your kit ships.

Damaged or lost shipments. If a kit arrives damaged or does not arrive, email hello@communityprep.com within 30 days and we will replace it or refund it. We handle the carrier claim; you do not have to.

Addresses. We ship to the address on the order. If you need to change it before shipment, email us with the order number and we will update it. We cannot redirect a kit once it is with the carrier.