Refund policy

The short version. Cancel a presale order any time before it ships for a full refund. Return an unopened kit within 30 days of delivery for a full refund. When a mistake is ours, we pay the shipping both ways.

Presale orders. A presale order can be cancelled for a full refund at any time before we ship it. Write to hello@communityprep.com or call 971.309.8661 with your order number and we will refund the original payment method within five business days.

Returns after delivery. Unopened kits can be returned within 30 days of delivery for a full refund of the kit price. Email hello@communityprep.com for a return authorization and a ground shipping label. Kits contain a lithium battery and must travel by ground, so please use the label we send rather than your own. Return shipping is deducted from the refund unless the return is because of our error, in which case we cover it.

Opened kits. Once a kit is opened, consumables (food, water treatment tablets, hand warmers, glow sticks) cannot be resold, so we cannot take the full kit back. If something arrived damaged, missing, or not working, tell us within 30 days and we will replace the item or refund it. We do not need the whole kit back to make that right.

Refund timing. Refunds go back to the original payment method. Shop Pay Installments refunds are handled by Shop Pay and adjust or cancel your remaining payments. Allow five to ten business days for your bank to post it.

If the ship window changes. If our ship window moves, we email every presale customer before the original window ends with the new date and the option to cancel for a full refund.

Questions. hello@communityprep.com or 971.309.8661. A person answers.